©2019 by Heyyacht

FREQUENTLY ASKED QUESTIONS

The Help Center

Q. ISN'T IT TOO BORING TO STAY IN THE YACHT ALL THE TIME?

You are not only staying in the yacht. You have complete freedom, snorkeling, swimming, playing with paddle board, even fishing.

If you want to go to island for shopping or looking for a nice restaurant or sand beach, your skipper will take you there by dingy boat. Then you can wave your hand to let skipper to pick you up anytime as skipper will keep his eye on the shore.

There is only not enough time to enjoy all these activities

Q. HOW CAN I GET A FLIGHT TICKET OR GO TO MARINA FROM THE AIRPORT IF MY YACHT IS SAILING IN PHUKET?

Many people plan a separate vacation before and after the yacht sailing period, making it difficult for us to book flight tickets to and from Phuket in Korea (or elsewhere) due to difficulties in adjusting the overall schedule. We recommend that you make a reservation in consideration of the sailing check-in and check-out time and the entire vacation schedule.

Please note that pick-up service from Phuket airport or resorts in Phuket to Marina is not available at this time. Yacht Haven Marina is a 20-minute drive from the airport. Taxi fares vary by size, but the average sedan sized taxi is around 500 Thai Baht. For more information about the marina, please visit our website on Marina tab.

Q. WHAT TIME IS CHECK-IN AND CHECK-OUT?

The yacht check-in time is 12 o'clock on the day, but it is recommended to arrive about 2 hours early to get a briefing on the yacht, meet with the skipper and the cook and check the provisioning list. If you are bringing a suitcase for your travel, it is a good idea to have plenty of time to spare as you will need to move your luggage back to rug sack.

Yacht check-out time is 12 o'clock. You can return to the marina you left before 12 o'clock. Therefore, the day before check-out, please note that if you stay too far from the marina, you may not be able to meet the check-out time depending on the weather.

Q. DO I NEED TO CLEAN MY YACHT WHEN I RETURN IT?

Your rental yacht includes end cleaning. Nevertheless, it is a basic etiquette for yacht sailing to collect the towels used and to arrange the basics.

Additional cleaning fees may apply if you spill drinks on your bed to avoid smudging or if your yacht is dirty enough that basic check-out cleaning does not clean the yacht.

Q. IS THERE A DEPOSIT FOR RENTING A YACHT?

Yes, it is. The deposit depends on the type of yacht and the sailing period and will be paid by credit card on check-in. This freezes the amount, not actually paid for it. Water and yacht fuel will be charged on the day of check-out and the rest will be deauthorized.

Q. WHAT IS PROVISIONING SERVICE?

When skippered or bareboat yacht chartering, you need to provision the boat, meaning you need to buy the food, beverages, and other items you'll need for your sailing.

Therefore yacht chartering usually offers provisioning service, We also provide provisioning form, however it's your decision to accept provisioning service or buy things by yourself.

Q. WHAT KIND OF FOODS WILL WE HAVE IF WE USE PROVISIONING SERVICE WITH COOK TOGETHER?

If you use provisioning service, you will be ordering the food you need during the sailing period. It is up to you to decide what ingredients to prepare. Because the cook is Thai, we can make local Thai food based on the prepared ingredients, or make a specially requested dish. It is important to prepare the ingredients for the chef and ask for the exact dish you want to eat. Of course, you can prepare ramen or snacks in advance and have your own after a dip.

Q. DO I HAVE TO HIRE A COOK?

If you think you don't need a cook, you don't have to hire. You can save a bit of money by excluding cook, but someone may not be able to fully enjoy sailing because you have to cook and clean up. However, cooking on a yacht can be considered a pleasure, so you can choose one for your personal taste.

Hiring a cook does not mean that he or she will do all the food for you. Once again, once you've prepared the provisioning and asked them to prepare something, it's the cook's job to cook and clean up accordingly.

Q. I DON’T WANT TO CARE ANYTHING ABOUT COOKING OR PROVISIONING, IS THERE AN OPTION LIKE THAT?

If you don't want to worry about provisioning or menus, and you want your cook to take care of three meals a day for you without being asked, you can choose the Full-board option. Full-board options include breakfast, lunch, dinner and all water, soft drinks except alcohol. Adults 80 USD per day and children under 12, 50 USD per day. For example, additional cost of 400 USD per adult for 5 nights and 6 days sailing.

Q. I WANT TO KNOW MY BUDGET BEFORE MAKING A RESERVATION. HOW MUCH IS PROVISIONING, YACHT FUEL, WATER THOSE ARE EXCLUDED?

Yacht fuel and water costs are roughly predictable based on the duration of the yacht sailing. Unless you're using a long distance or wasting your water, you can think of it as about 5 USD per person per day.

However, in the case of provisioning, there are many differences depending on what ingredients are prepared. This is because the cost of food for basic Thai dishes, such as patta, gham tam, and yum kung, differs from the cost of food for steaks and lobster.

When preparing ingredients for basic Thai cuisine, we usually use about 20 USD per person per day except for drinks and alcohol.

Q. WHAT/HOW DO WE FEED OUR SKIPPER?

That’s entirely up to you. If you’re planning to pre-order all of your food online then remember to buy enough to accommodate your Skipper.

If you’re planning to provision when you arrive, then we suggest you speak to your Skipper when you meet to find out what he or she likes and dislikes and any dietary restrictions.

You may invite your Skipper to dinner and they may accept or choose to stay aboard. If there is no food aboard and you do not want your Skipper to come with you then you can give them ‘pocket money’ so that they can pop in to their favorite local haunt. They’ll only ever be a phone call away should you need them.

Q. WHERE WILL THE SKIPPER SLEEP?

Skippers must generally be allocated a stern cabin to themselves for the duration of your charter, though occasionally the bow can be agreed upon. Anything outside of this normal arrangement should be agreed upon with discretion before you book your charter.

Q. WHAT DOES THE SKIPPER DO IN THE EVENING?

Again, that’s entirely up to you as every group is different and interacts with people in different ways. Rest assured our Skippers are professionals who are comfortable with meeting new people and adept at reading different social situations.If you invite your Skipper to be part of the fun in the evening they may accept or choose to stay on the yacht and wait for your return. You may find that your Skipper is an early riser who bunks down early after a long day’s sailing.

Q. DO WE HAVE TO TIP OUR SKIPPER?

We do recommend and it is customary that you tip your Skipper. A guideline amount would be 15-20% of your Skipper fee, though as this could encompass quite a range, we leave it at your discretion and ask that you offer the gratuity you think your Skipper deserves.

Q. WILL THE SKIPPER SPEAK ENGLISH?

Our Skippers are of mixed nationalities, but all of them will speak English to a level that will mean your vacation is not impeded in any way.

Q. HOW MUCH VALUE DOES A SKIPPER ADD?

Our skippers will help you benefit from the best places to moor up, eat out and the best times to visit certain places. They are fully qualified, commercially endorsed and are experienced sailors with extensive local knowledge to share with you. They can teach you about sailing, help you rediscover confidence at the helm, provide an extra pair of hands and handle the heavy lifting for you.

Q. WILL THE SKIPPER ALWAYS BE IN CHARGE TO THE YACHT? CAN I DO ANY SAILING?

Our Skippers will be officially in charge of taking care of handling the yacht. Though depending on your level of sailing experience you can do as much or as little as you like, including taking the helm, so long as the Skipper feels it is safe to do so.

Q. CAN I HIRE ANYONE OTHER THAN A SKIPPER OR A COOK?

Private yacht sailings also employ massage therapists. If you are looking for one massage a day in Thailand, this option is for you. Depending on the duration of the sailing yacht, a fee of 150,000 won per day may be added and massages can be requested up to 10 times a day.

If you are unfamiliar with swimming, you will be asked if you need to hire a safety guard. It is best to ensure that a skipper can replace this role whenever possible.

Q. THERE IS A DRY SEASON AND A RAINY SEASON IN THAILAND. CAN I SAIL A YACHT DURING THE RAINY SEASON? WHEN IS A HIGH SEASON AND A LOW SEASON?

Thailand is influenced by the tropical monsoon climate.

It is the dry season from December to March, which is the winter of Korea, and it is the peak season for Thai travel and yacht sailing. During the dry season, the wind is not strong due to the northwest monsoon climate, so you can enjoy a relatively comfortable yacht sailing without waves.

From May to September, the rainy season is influenced by the southwest monsoon climate, which is a low season, with the lowest sailing prices in July and August. Even in the rainy season, it doesn't rain like Korea's rainy season, but because it's a squall, it rains intensively in a short time and the weather is clear again.

Weather, wind strength, and wave height are all factors that affect sailing, and in some cases, safety is a top priority, better discuss with captain to modify and adjust the sailing route.

Q. I’M WORRIED ABOUT SEASICKNESS. CAN I SAIL A YACHT?

When the weather is good, few people get seasick in general.

Yacht sailing is heavily influenced by wind and waves. Therefore, if the weather is bad or the waves are high, the yacht should be anchored near the bay or inside the island. The skipper takes action to minimize seasickness, but if you feel uncomfortable or difficult to enjoy sailing, you can talk to your skipper to adjust any schedule.

It is also a good idea to prepare a medicine for seasickness.

Q. WHAT IF FOOD, YACHT FUEL OR WATER TO USE RUNS OUT IN THE MIDDLE?

If you're sailing on a yacht for more than 5 days, it's hard to keep all your food in the refrigerator, so go to a supermarket or store on the island to replenish your food or supplies. However, there are a limited number of fresh products available on small islands, so it's best to discuss with your skipper which island to go.

You don't have to worry about the fuel for sailing and the water you'll use for your yacht. Your skipper will check and replenish it if necessary. However, fuel and water must be paid for as used.

If you are sailing without a skipper, you will need to know in advance which islands are available for refueling and watering.

Q. CAN I SAIL YACHT WITH YOUNG CHILDREN?

All yachts are equipped with life jackets and rescue equipment for emergencies. Even adults who are good swimmers must wear life jackets when entering the sea, and young children must accompany them.

In addition, in the yacht it can be slippery, so you should never run. It is very important to keep young children from running around.

Q. DO YOU HAVE WI-FI OR INTERNET ON BOARD?

The Charter Kit includes a 100 baht phone card for emergency use when sailing yachts. However, this is not for internet use so we recommend that you purchase your Sim at the airport when you arrive in Phuket. Based on TrueMove service provider in Thailand's Phuket Airport, it is possible to use 20GB of data and 30 baht call for 7 days for 300 baht (price in 2019).

Q. IS THERE ANYTHING I NEED TO KNOW OR PREPARE BEFORE SAILING?

It is possible to slipped away on a yacht, so the rule is to go barefoot without wearing slippers. You will wear slippers and shoes when you go to the island, but you cannot wear them on the yacht for safety reasons.

Q. WHAT IS THE PAYMENT, CANCELLATION, AND REFUND POLICY?

- Payment policy

When booked 90 days in advance:

50% deposit to confirm booking

Balance payment 60 days before charter starts

 

- Cancellation and refund policy

More than 12 weeks before the charter date, 25% of the total charter fee

Between 12 and 8 weeks before the charter date, 50% of the total charter fee

Between 8 and 4 weeks before the charter date, 80% of the total charter fee

Within 4 weeks of the charter date, 100% of the total charter fee

 

In each case, an additional administration fee of Euro 150 is applicable